1) Introduction

At Donzon (“Donzon”, “we”, “us”, or “our”), we respect your privacy. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the choices you have when using our classifieds marketplace and related services (the “Services”).

2) Scope & Controller

This Policy applies to our website, mobile experiences, and communications that link to it. Donzon is the controller of your personal data unless stated otherwise. If you access third-party services, such as payment providers, their privacy policies govern their handling of your data.

3) Data We Collect

a) Information you provide to us

• Account details (name, email, phone, password hash).
• Profile and listing data (titles, descriptions, prices, attributes, media, preferences, and location you provide).
• Messages, reviews, inquiries, and support requests.
• Payment and billing details (processed securely by our payment partners; we store limited tokens or metadata).

b) Information collected automatically

• Device and log data (IP address, browser type, operating system, referring and exit pages, timestamps, language, and crash or error data).
• Usage data (pages viewed, search queries, interactions, feature usage, and performance metrics).
• Approximate location based on IP or, with your consent, via the browser.
• Cookies, pixels, and SDKs (see “Cookies & Similar Technologies”).

c) Information from third parties

• Payment processors (payment status and fraud signals).
• Analytics and advertising partners (aggregated audience and campaign metrics).
• Anti-fraud and verification providers (risk scoring where applicable).

4) Cookies & Similar Technologies

We use cookies, local storage, pixels, and SDKs to operate the Services, remember preferences, measure performance, and personalize content or ads. You can manage cookies through your browser settings and, where offered, our in-product preferences. Disabling certain cookies may affect site functionality.

5) How We Use Data

• Provide and maintain the Services, including accounts, listings, media hosting, and messaging.
• Facilitate discovery and relevance through search, sorting, recommendations, and featured placements.
• Process payments for paid features such as featured listings and promotions.
• Support safety, security, and moderation by detecting, preventing, and responding to spam, fraud, abuse, and violations of our Terms or law.
• Communicate with you about service, transactional, security, and, where permitted, marketing matters.
• Conduct analytics, research, and product improvement.
• Comply with legal obligations and enforce our Terms & Conditions.

6) Legal Bases (where applicable)

• Contract: to provide the Services you request.
• Legitimate interests: to secure, improve, and market our Services, balanced against your rights.
• Consent: for certain cookies, marketing, or location features. You can withdraw consent at any time.
• Legal obligation: to comply with applicable laws and requests from authorities.

7) Sharing & Disclosures

• Service providers, including hosting, storage/CDN, analytics, payments, communications, security, and support providers, under contract.
• Other users and the public: your listings, profile name, media, and selected details are public by design.
• Legal and safety disclosures: to comply with law, enforce our Terms, or protect rights, safety, and property.
• Business transfers: as part of a merger, acquisition, or asset sale; your data may transfer with business-continuity safeguards.

8) Advertising, Analytics & Communications

• We use analytics to understand usage and improve experiences.
• We may show contextual or, where permitted, personalized ads. Advertising partners may use cookies or IDs to measure performance.
• You can opt out of marketing emails using the unsubscribe link; we will still send essential service messages.

9) Retention

We keep personal data for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and context; for example, financial records may be kept longer for regulatory reasons.

10) Security

We implement technical and organizational safeguards designed to protect personal data, including access controls, encryption in transit, and backups. No method of transmission or storage is 100% secure; you use the Services at your own risk. Keep your credentials confidential and report suspected issues to security@donzon.com.

11) Your Choices & Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or port your data, and to object or withdraw consent. We will honor applicable requests subject to legal limits and verification. To make a request, contact privacy@donzon.com.

• Account & listings: you can edit or delete certain data in your account dashboard.
• Marketing: use the unsubscribe link or in-product settings.
• Cookies: control them through your browser and available in-product choices.

12) Children

The Services are not directed to children under 18, and we do not knowingly collect personal data from them. If you believe a minor has provided us data, contact privacy@donzon.com to request deletion.

13) International Transfers

We may process and store data outside your country, including in the UAE and other jurisdictions. Where required, we implement appropriate safeguards, such as contractual clauses, to protect your data across borders.

14) Changes to this Policy

We may update this Policy periodically. We will post the updated version with a new “Last updated” date and, where appropriate, provide additional notice. Continued use after changes means you accept the revised Policy.

15) Contact Us

For questions or requests about this Policy, contact privacy@donzon.com. Legal: legal@donzon.com. Support: support@donzon.com.